Cottage Grove Auto Repair

Outstanding professional customer service and quality workmanship.

I appreciated the openness and honesty with which a communication misunderstanding was recently handled and I would highly recommend Honest A1 because of it. I took a vehicle in for a front end alignment after new tire installation at Costco. The car pulled left and I had poor tire wear on previous set. When I picked up car I was charged for 4 wheel alignment and I was told that the rear wheels were also sorely in need of alignment. I had not been contacted prior to the rear alignment and informed of what would be a 30 dollar upcharge for service performed. I inquired as to why this occured (not contacted before hand) I was informed that a conversation was supposed to take place when I dropped car off that mentioned possibility of rear alignment as well if necessary. This did not take place but as we talked it was made right and I felt fairly dealt with and I would gladly return for future service on other vehicles. Communicate clearly and openly on what service you want and you will be justly dealt with. Technicians did a great job. I will be back.

I find the staff helpful & friendly. They explain any issues with the estimated cost. I never feel pressured. I am very pleased with their work and their service.

I had already had my issue diagnosed elsewhere, so I told H1 what I wanted them to do. He called me an hour later saying it was misdiagnosed and needed something completely different - and 5x more money. Yes it cost me more than planned, but I would have wasted $200 and still had the problem if they wouldn't have checked it out first. They had it fixed quickly, and it runs like a new car.

Service was good.

This is the second time I have taken a family auto to Honest-1 and on both occasions I have found that the staff is very professional. Their auto technicians are very knowledgeable. They get you in and out on a timely bases which I cannot say that of the Honda dealership we had been frequenting. They keep the costs reasonable! I like the fact that I am not leaving with a blue flower like they give your at Honda.

I chose this shop to get a oil change and tire rotation. They did not have a extended oil full synthetic blend but still went ahead with it. They did a good job on the oil change until they forgot my lugnut locks that went to my rims since they are securely locked to the axel. I wasn't too pleased on this which is why they go down 1 star. The customer service and front desk people are excellent. They at least gave the courtesy to give me a call right away that they forgot the lugnut locks to my wheels but this is the 3rd shop I have gone to where they forgot the lugnuts. Lucky enough the shop was not far where I lived. At least the manager volunteered to drop them off for me. Overall 4 stars for this shop.

I recently received service repair from honest 1 auto care. I was very pleased! The technicians were very courteous and accommodating. It was the best customer service I have received in a long time. The best parts of doing business with them was the hassle free loaner car as well as them keeping to the agreed repair schedule. I can’t tell you enough how much I appreciate concrete time frames given the fact that I’m usually a hussle and bussle kind of guy. Their labor rate is very fair given the services they provide. I know without a doubt that I will be visiting them the next time I need great work done in a timely fashion. Highly recommended!

Very courteous, I was always kept informed on the repairs and the estimated cost of them before the work was done.

Tony did an excellent job at helping me deal with my broken AC unit. It was very stressful for me and he was patient and kind the whole way. He even was able to get my vehicle in a day early so we could have cold air blowing in the MN heat. I am very thankful for all of his help and the entire shop. They are a great group of guys & We will definitely be going back for future repairs.